Privacy Policy

Welcome to Hospitality Tours. We value your privacy and are committed to protecting the personal information you share with us when visiting our website, https://hospitalitytours.com.pk/.

This Privacy Policy explains how Hospitality Tours collects, uses, stores, and protects your information when you browse our website, submit an enquiry, request a tour quotation, or make a booking through our services.

By using our website, you acknowledge that you have read this Privacy Policy. If you do not agree with its terms, please discontinue using the website.

We may collect the following categories of information depending on how you interact with our website and services.

Personal Information

When you contact us or request travel services, we may collect:

• Full name
• Email address
• Phone number or WhatsApp number
• City or country of residence
• Travel dates and destination preferences
• Number of travellers and relevant booking details
• Any additional information you voluntarily provide in an enquiry or message

Booking and Travel Information

If you book or request a tour, hotel, transport service, or travel package, we may collect information necessary to arrange your requested services. This may include traveller details, accommodation preferences, itinerary requirements, and payment or transaction information where applicable.

We will request sensitive documents, such as passport or identification details, only when necessary for a legitimate travel-related purpose and through an appropriate channel.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location
• Browser type and device information
• Operating system
• Pages visited and time spent on the website
• Referring websites and navigation activity
• Cookies and similar tracking technologies

Hospitality Tours may use your information to:

• Respond to enquiries and provide requested information.
• Prepare tour quotations, itineraries, and travel recommendations.
• Process and manage bookings and travel arrangements.
• Communicate updates about your requested services.
• Improve our website, content, and customer experience.
• Understand website traffic and visitor behaviour.
• Maintain website security and prevent fraudulent or unauthorised activity.
• Comply with applicable legal and regulatory obligations.
• Send promotional communications where permitted by law and, where required, with your consent.

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

Where applicable, we process personal information because it is necessary to respond to your request, provide or arrange services, fulfil contractual obligations, comply with legal requirements, protect our legitimate business interests, or act on your consent.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements and any consequences for services that depend on the information.

We do not sell your personal information to third parties. We may share relevant information with trusted third parties when necessary to provide our services or operate our website, including:

• Hotels and accommodation providers: To arrange requested stays.
• Tour operators and destination partners: To organise tours, activities, and itineraries.
• Transport providers: To arrange transfers and other transport services.
• Payment service providers: To process payments, where applicable.
• Website hosting and technical providers: To maintain, secure, and operate our website.
• Analytics and marketing providers: To understand website performance and manage permitted marketing activities.
• Legal and regulatory authorities: Where disclosure is required by law or necessary to protect our legal rights.

We aim to share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and contractual obligations.

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, remember preferences, and measure marketing performance.

Cookies may include:

• Essential cookies: Required for basic website functions and security.
• Analytics cookies: Used to understand how visitors interact with our website.
• Preference cookies: Used to remember selected settings.
• Advertising cookies: Used to measure campaigns or provide relevant advertising, where implemented.

You can manage or disable cookies through your browser settings and, where available, our website's cookie consent controls. Disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites, booking platforms, social media services, maps, or payment providers.

Hospitality Tours does not control the privacy practices, content, or security of external websites. When you visit a third-party website or use its services, its own privacy policy and terms may apply. We recommend reviewing those policies before providing personal information.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including managing enquiries and bookings, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information, the nature of the service, and applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to any legal retention requirements.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

Please avoid sending sensitive personal or payment information through unsecured communication channels.

Depending on applicable law and the circumstances, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing based on consent.
• Object to certain processing or request restrictions where applicable.
• Unsubscribe from promotional emails or marketing communications.
• Raise a concern or complaint about how your information is handled.

To exercise a privacy right, please contact us using the details provided in this policy. We may need to verify your identity before responding. Some requests may be limited by legal, contractual, or record-keeping obligations.

Our website and travel services are not intended to encourage children to provide personal information independently. Where a booking involves a child, the relevant information should be provided by a parent, guardian, or authorised adult, where appropriate.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so we can review the matter and take appropriate action.

Some travel arrangements, service providers, or technical systems may involve processing information outside Pakistan or in other countries where our service partners operate.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing are handled in accordance with applicable legal requirements and appropriate safeguards, where required.

We may update this Privacy Policy from time to time to reflect changes in our services, website technology, business practices, or legal obligations.

Any revised version will be published on this page with an updated effective date. We encourage visitors to review this page periodically to stay informed about how their information is handled.

If you have questions about these Terms and Conditions, our services, or an existing booking, please contact Hospitality Tours using the details below.

We appreciate your interest in Hospitality Tours and look forward to helping you plan your travel arrangements.