Terms and Conditions

Welcome to Hospitality Tours. These Terms and Conditions govern your access to and use of our website, https://hospitalitytours.com.pk/, and the travel-related services we offer.

By accessing our website, submitting an enquiry, requesting a quotation, or booking a service through Hospitality Tours, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.

In these terms, “Hospitality Tours,” “we,” “us,” and “our” refer to the business operating the website and providing the relevant services. “You,” “your,” and “customer” refer to any visitor, traveller, or person using our website or services.

Hospitality Tours provides travel planning and tourism-related services, which may include:

• Domestic and international tour packages.
• Hotel and accommodation arrangements.
• Airport transfers and ground transportation.
• Guided tours, sightseeing, and destination activities.
• Customized itineraries and holiday planning.
• Group tours, family holidays, and corporate travel arrangements.
• Other travel-related services offered through our website or directly to customers.

The availability and scope of each service depend on the selected package, destination, travel dates, supplier availability, and the terms agreed upon at the time of booking.

Customers may submit enquiries or request quotations through our website, telephone, email, WhatsApp, or other available communication channels.

Submitting an enquiry or receiving a quotation does not automatically constitute a confirmed booking. A booking will be considered confirmed only after the applicable requirements have been completed and confirmation has been provided by Hospitality Tours or the relevant service provider.

Depending on the service, confirmation may require:

• Accurate traveller and contact information.
• Agreement on the itinerary, dates, and inclusions.
• Acceptance of the quoted price and applicable conditions.
• Payment of a deposit or full amount, as specified.
• Submission of necessary travel documents.

Customers are responsible for reviewing booking confirmations carefully and notifying us promptly of any errors.

All prices are subject to availability and may vary according to travel dates, seasonality, destination, hotel category, transport arrangements, group size, exchange rates, taxes, and supplier pricing.

Unless expressly stated otherwise in a written quotation, prices should not be assumed to include every possible expense, such as personal purchases, optional activities, additional baggage charges, travel insurance, visa fees, or other services not listed in the package inclusions.

Payment terms, deposit requirements, payment deadlines, and accepted payment methods will be communicated during the booking process.

A booking may not be confirmed until the required payment has been received and the relevant arrangements have been confirmed. Where a supplier requires payment by a particular deadline, failure to meet that deadline may result in the loss of availability or additional charges.

Any applicable taxes, service charges, or additional fees will be communicated where required.

If you need to change your travel dates, destination, accommodation, transport, traveller details, or other booking arrangements, you should contact Hospitality Tours as soon as possible.

Changes are subject to availability and may involve additional costs, supplier penalties, fare differences, or administrative charges. Certain reservations may be non-changeable.

We will communicate any applicable charges and the feasibility of requested changes before proceeding where reasonably possible.

Changes are not guaranteed until they have been confirmed in writing.

Cancellation terms vary depending on the package, booking conditions, travel dates, and the policies of the hotels, transport companies, tour operators, and other suppliers involved.

Before making a booking, customers should review the applicable cancellation conditions, including any non-refundable deposits, cancellation deadlines, and supplier charges.

If you wish to cancel a booking, please notify Hospitality Tours in writing through our official contact channels. The date on which the cancellation is received may determine the applicable charges.

Refunds, where applicable, will be calculated according to the agreed booking terms and the amounts recoverable from relevant suppliers. Processing times may vary depending on the payment method and third-party providers involved.

If Hospitality Tours or a supplier must cancel or materially change an arrangement, we will communicate the available options in accordance with the applicable booking terms and legal requirements.

Nothing in this section excludes or limits any refund, remedy, or consumer right that cannot legally be excluded under applicable law.

Customers are responsible for ensuring that they possess valid travel documents for their journey. Depending on the destination, these may include:

• A valid passport.
• Appropriate visas and entry permits.
• Identification documents.
• Vaccination certificates or health documentation, where required.
• Any other documents required by airlines, border authorities, or local regulations.

Entry requirements may change without notice. Customers should verify current requirements with the relevant official authorities before travelling.

Hospitality Tours may provide general guidance about travel documentation but does not guarantee visa approval, admission to a country, or permission to board a flight or other transport service.

Any visa assistance offered will be subject to the relevant service terms and the decisions of the competent authorities.

Hotel arrangements are subject to availability and the individual property's booking conditions.

Hotel names, categories, room types, facilities, and meal plans will be communicated as part of the relevant quotation or booking confirmation. Any specific request, including room location, bed configuration, early check-in, late check-out, or additional amenities, remains subject to confirmation by the property.

Official check-in and check-out times, security deposits, local taxes, and additional hotel charges may apply.

If a hotel becomes unavailable after a booking has been accepted, we will work with the relevant supplier to communicate suitable alternatives or other available options in accordance with the agreed booking terms.

Transportation and tour services may be provided by Hospitality Tours or independent third-party operators.

Pick-up times, departure schedules, routes, vehicle types, sightseeing arrangements, and activity availability may be affected by traffic, weather, operational conditions, local restrictions, or circumstances beyond our reasonable control.

Customers should arrive at the designated meeting point on time and follow the instructions provided by the tour operator or transport provider.

Unless expressly included in the booking, optional activities, personal expenses, meals, entrance tickets, tips, and additional transfers may incur separate charges.

When using our website or booking our services, you agree to:

• Provide accurate, complete, and up-to-date information.
• Review booking confirmations, itineraries, inclusions, and exclusions.
• Make payments by the agreed deadlines.
• Obtain the travel documents and authorisations required for your journey.
• Follow applicable laws, local regulations, and supplier instructions.
• Treat Hospitality Tours staff, service providers, and other travellers respectfully.
• Inform us promptly of any relevant changes to your booking information.

Customers may be responsible for reasonable additional costs arising from inaccurate information, missed departures, failure to comply with travel requirements, or failure to follow the agreed booking conditions, where permitted by law.

Hospitality Tours may work with independent hotels, airlines, transport operators, tour guides, activity providers, payment processors, and other service providers.

These providers may have their own terms, conditions, cancellation rules, safety requirements, and privacy policies. Customers may be required to accept those terms when using the relevant services.

We will take reasonable steps to coordinate the services included in your booking. However, services supplied independently by third parties remain subject to their applicable contractual conditions and operational responsibilities.

Nothing in these Terms and Conditions excludes any liability that Hospitality Tours may have under applicable law for its own acts, omissions, or contractual obligations.

Customers are responsible for assessing their fitness to travel and for informing the relevant service provider of any special requirements that may affect their participation in a tour or activity.

Certain activities may involve physical exertion, uneven terrain, weather exposure, or other risks. Customers should follow safety instructions and any reasonable requirements communicated by the relevant operator.

We strongly recommend that travellers arrange appropriate travel insurance covering relevant risks, such as medical emergencies, trip cancellation, travel disruption, lost baggage, and personal liability.

Unless expressly agreed in writing, travel insurance is not included in our packages. Customers should review the coverage, exclusions, and limitations of their policy before travelling.

Travel arrangements may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, government restrictions, strikes, transport disruptions, political instability, or other unforeseen events.

Where such circumstances affect a booking, Hospitality Tours will make reasonable efforts to communicate relevant updates and coordinate available alternatives with the affected suppliers.

Additional costs, refunds, cancellations, or changes will be handled according to the applicable booking conditions, supplier policies, and legal requirements.

We do not guarantee that every travel disruption can be prevented or resolved, and we will not be responsible for delays or failures to the extent that liability is lawfully excluded due to circumstances beyond our reasonable control.

We aim to keep the information on our website accurate, useful, and up to date. However, tour descriptions, photographs, hotel images, prices, itineraries, schedules, and destination information may change.

Website content is provided for general informational purposes and does not constitute a guaranteed offer unless expressly stated in a confirmed quotation or booking agreement.

We reserve the right to correct errors, update content, and revise information when necessary. Confirmed booking terms will be governed by the applicable written confirmation and any agreed supplier conditions, subject to applicable law.

Unless otherwise stated, the content published on our website, including text, graphics, branding, photographs, page layouts, and other materials, is owned by or licensed to Hospitality Tours.

You may access and use this content for personal, non-commercial purposes. You must not reproduce, republish, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

Third-party trademarks, photographs, logos, and other materials remain the property of their respective owners.

You agree not to:

• Use our website for unlawful, fraudulent, or misleading purposes.
• Submit false enquiries or impersonate another person.
• Attempt to gain unauthorised access to our website, systems, or data.
• Introduce malicious software or interfere with website operations.
• Copy or extract website content through unauthorised automated means.
• Engage in activity that disrupts the website or infringes the rights of others.

We may take reasonable measures to restrict access where misuse, security risks, or unlawful activity is suspected.

To the extent permitted by applicable law, Hospitality Tours will not be liable for indirect or consequential losses arising from the use of our website or travel services where such liability may lawfully be excluded.

Our responsibility for a particular booking will depend on the services agreed upon, the circumstances of the issue, applicable supplier terms, and relevant legal requirements.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

By submitting personal information through our website or booking channels, you acknowledge that it will be handled in accordance with the Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for further details.

If you have a concern regarding a booking or service, please contact Hospitality Tours as soon as reasonably possible and provide the relevant booking details and supporting information.

We will make reasonable efforts to review the issue and work towards an appropriate resolution.

If a dispute cannot be resolved through direct communication, it may be referred to the competent courts or other appropriate dispute-resolution mechanisms in accordance with applicable law.

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan, to the extent applicable.

Any dispute arising from the use of our website or services will be subject to the jurisdiction of the competent courts in Pakistan, subject to mandatory legal rights and applicable jurisdictional requirements.

Hospitality Tours may revise these Terms and Conditions from time to time to reflect changes in our services, website operations, business practices, or legal requirements.

Updated terms will be published on this page with a revised effective date. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by law. Any separate booking agreement will remain subject to its applicable terms.

If you have questions about these Terms and Conditions, our services, or an existing booking, please contact Hospitality Tours using the details below.

We appreciate your interest in Hospitality Tours and look forward to helping you plan your travel arrangements.